Frequently Asked Questions
Frequently asked questions about ferry tickets and routes
Clear information about ferry tickets helps passengers plan their journeys correctly and avoid unexpected problems at the port. Below, you will find answers to frequently asked questions about online bookings, ferry routes, ticket prices, discounts, luggage and boarding procedures.
Through booktickets.gr, you can search for available ferry routes, compare departure times and prices, and book ferry tickets online for destinations in Greece and abroad.
Booking ferry tickets
How can I book ferry tickets online?
To complete your ferry ticket booking:
- Select your departure port and destination.
- Enter your travel dates.
- Add the number of passengers and your vehicle, if applicable.
- Compare the available ferry routes and ticket prices.
- Select your preferred seat or cabin.
- Enter the passenger details.
- Complete the payment and receive your booking confirmation.
What information is required to issue ferry tickets?
During the booking process, you may need to provide:
- Full name of each passenger
- Date of birth
- Gender
- Nationality
- Identity card or passport number, where required
- Mobile phone number
- Email address
- Vehicle details and registration number
All passenger information must be entered correctly and match the identification document presented during boarding.
Can I book a ticket without creating an account?
The option to book without creating an account depends on the platform’s booking procedure. Make sure you enter the correct email address and mobile phone number so that you receive your booking confirmation and travel details.
How do I know that my booking has been completed?
After a successful payment, a booking confirmation is sent to the email address provided. Check that the following details are correct:
- Ferry route
- Travel date and departure time
- Ferry company
- Passenger information
- Seat or cabin category
- Vehicle details
If you do not receive the confirmation email, check your spam or junk mail folder.
Ferry ticket prices and discounts
How much do ferry tickets cost?
The ticket price depends on:
- The selected ferry route
- The ferry company
- The departure date
- The type of vessel
- The selected seat or cabin
- The category and size of the vehicle
- Available discounts and special offers
Prices may change depending on availability. For journeys during periods of high demand, booking your tickets early is recommended.
What discounts are available on ferry tickets?
Depending on the ferry company and route, discounted fares may be available for:
- Children and infants
- Students
- Large families
- Passengers with disabilities and their companions
- NAT pensioners
- Permanent residents of Greek islands
- Members of loyalty programmes
- Passengers booking return tickets
To receive a discount, select the correct passenger category during the booking process. The relevant supporting document must be presented at boarding.
Do infants and children need a ferry ticket?
Yes. Every passenger must be included in the booking, even when travelling free of charge or with a reduced fare. Age limits and discount percentages are determined by each ferry company’s policy.
When should I book my ferry tickets?
Early booking is recommended for journeys during the summer, weekends, public holidays and Easter. Booking in advance is particularly important when travelling with a vehicle or when you require a specific type of cabin.
Ferry routes and timetables
Where can I find available ferry routes?
On booktickets.gr, you can search for ferry routes by entering your departure port, destination and travel date. The results include available departures, travel times, journey duration and seating options.
Do the same ferry routes operate throughout the year?
No. Ferry schedules and frequencies change throughout the year. During the summer season, additional connections may become available, while services to popular islands may operate more frequently. During winter, some routes have fewer departures or include intermediate ports.
Can the ferry departure time change?
Yes. Departure times may change because of operational requirements, weather conditions or decisions issued by the port authorities. Before travelling to the port, check the latest timetable information and any notifications sent by the ferry company.
What happens if my ferry route is cancelled?
If a sailing is cancelled, the ferry company provides information about the available alternatives. These may include changing the travel date, transferring the booking to another departure or receiving a refund.
The available options depend on the reason for the cancellation and the terms of the ferry company.
What is a sailing ban?
A sailing ban is imposed by the competent port authorities when weather or other conditions do not allow vessels to operate safely. Passengers must wait for an official announcement regarding the new departure time or the available alternatives.
Ticket changes and cancellations
Can I change my travel date?
A travel date can be changed if the ticket conditions allow it and space is available on the new sailing. If the new ticket has a higher price, you will need to pay the fare difference.
Can I cancel my ferry tickets?
The option to cancel a ticket and the amount that can be refunded depend on:
- The ferry company’s cancellation policy
- The selected fare type
- The time remaining before departure
- The conditions of any special offer
Some discounted or promotional fares may be non-refundable or subject to restrictions.
Can I change the passenger’s name?
Name changes are not always permitted and depend on the ferry company’s terms. If you notice an error in the passenger details, contact the agency that issued the ticket as soon as possible and before the scheduled departure.
What is an open-date ferry ticket?
An open-date ticket can be used for a future sailing operated by the same ferry company, subject to its validity conditions. A new reservation is required for the selected departure, and a fare difference may apply.
Electronic tickets and boarding
What is an electronic ferry ticket?
An electronic ticket, also known as an e-ticket, allows passengers to board by presenting the ticket received on their mobile phone or by email. Collecting a printed ticket is not required when the ferry company supports electronic boarding.
Do I need to print my ferry ticket?
When an electronic ticket is available, printing is not required. You can display the boarding pass on your mobile phone. Make sure that your device is charged and that the boarding code is clearly visible.
How early should I arrive at the port?
The required arrival time depends on the ferry company, the route and whether you are travelling with a vehicle. Passengers should arrive at the port at least:
- 1 hour before departure when travelling without a vehicle
- 1.5 hours before departure when travelling with a vehicle
- Earlier for international routes or when additional checks are required
Always follow the arrival and boarding instructions included in your booking confirmation.
Which documents are required for boarding?
Passengers must carry their ferry ticket and a valid identification document, such as an identity card or passport. Passengers travelling with a discounted ticket must also present the document that proves their eligibility for the selected discount.
Vehicles, luggage and pets
Can I travel with a car or motorcycle?
Yes, provided that the vessel has a garage and vehicle space is available. During the booking process, enter the correct vehicle type, dimensions and registration number.
Vehicle tickets should be booked early, especially during the summer and other periods of increased demand.
Can I leave luggage inside my vehicle?
Access to the garage may be prohibited after the vessel departs. Take all essential items with you before leaving your vehicle, including:
- Medication
- Travel documents
- Money and bank cards
- Electronic devices
- Personal items required during the journey
How much luggage can I take on the ferry?
Luggage allowances are determined by each ferry company’s policy. Passengers are responsible for transporting and storing their personal belongings in the designated luggage areas.
Valuable items, travel documents and medication should remain with the passenger throughout the journey.
Are pets allowed on ferries?
Yes, but pets must be declared during the booking process. Depending on the vessel, passengers may have access to:
- Designated pet areas
- Onboard kennels
- Pet-friendly cabins
Pet owners must carry the required health documents and comply with the ferry company’s regulations throughout the journey.
Seats, cabins and travel arrangements
What is the difference between deck accommodation, numbered seats and cabins?
Deck accommodation provides access to the vessel’s common areas without a reserved numbered seat. An aircraft-type seat is numbered and located inside a designated passenger lounge.
A cabin includes a bed and offers greater privacy and comfort, making it a suitable option for overnight or long-distance journeys.
What should I do if I have reduced mobility?
Passengers requiring assistance should declare their needs during the booking process. This may include assistance during boarding or a specially designed accessible cabin.
The ferry company should be informed in advance, and the passenger should arrive at the port early enough for the boarding procedure to be organised correctly.
How can I organise my ferry journey more easily?
Before travelling:
- Check the correct departure port and boarding gate.
- Confirm the latest departure time.
- Read the ticket change and cancellation conditions.
- Keep your tickets and identification documents available.
- Arrive at the port early.
- Check for notifications regarding weather conditions or schedule changes.
Through booktickets.gr, you can compare ferry routes, companies, departure times and ticket prices and complete your booking securely online.