Terms & Conditions

The present Terms of Use of Booktickets, the specific terms that may apply per service (the "Special Terms"), and the Privacy Policy ("Privacy Policy") constitute a legally binding agreement (contract) governing our respective transactional relationship. These Terms of Use and any Special Terms applicable per service define in particular the rights and obligations of our company towards you, and correspondingly, your rights and obligations as a customer towards us. They apply concurrently with the Privacy Policy. By using Booktickets, you signify that you understand the General Terms of Use and any Special Terms of Use, unconditionally accept them, and agree to abide by them. In case of any objection to these terms, in whole or in part, please discontinue using Booktickets.

As our company operates as an intermediary for the aforementioned described travel services, you should also consult the Terms of Transaction of the respective Service Providers, which may include useful information regarding the service provided through our intermediary (e.g., reservation change options, scheduled itineraries, refund procedures), and which govern your relationship with each Service Provider. In other words, in addition to these General Terms of Use, any Special Terms of Use, the Privacy Policy, and our Tracking Policy, the terms of use of the respective Service Provider also apply to your relationship.

User Rights

As a user of Booktickets, subject to the terms governing its operation, you are entitled to utilize all its functionalities for the purpose of receiving services from Service Providers.

In your capacity as users and consumers, you retain all other rights provided by national and European legislation. Specifically noted is that you do not have the right of withdrawal under Article 3a of Law 2251/1994, which excludes passenger transport services from the scope of the law.

In any case, any disputes between us may be resolved amicably through the European Commission's Online Dispute Resolution platform and certified alternative dispute resolution entities, in accordance with Directive 2013/11/EU.

User Obligations

As users, you must use Booktickets in accordance with the law, the General Terms of Use, any Special Terms of Use, and the Privacy Policy (to the extent it concerns the necessary trackers for navigation, essential for the initiation or continuation of Booktickets operation).

By using Booktickets, you explicitly declare that you are adults (over 18 years old), legally competent, and using Booktickets lawfully as its true user. For the use of this specific application, you, by guaranteeing that you are over 18 years old, assume responsibility in case of use of Booktickets on behalf of minors.

By registering any information (whether your own or third party's) within Booktickets, you declare to us that you are entitled to make such registration (e.g., the information you enter pertains to yourself or to third parties for whom you act under authorization). You are solely responsible for the content, truthfulness, and accuracy of the information you provide to us.

Prohibited uses of Booktickets include engaging in any illegal activity against the company or third parties (such as publishing defamatory or inaccurate statements against the company or third parties or making payments via Booktickets using a third party's account without their authorization). Specifically prohibited is any use of Booktickets for misleading and/or speculative purposes that disrupt its smooth operation or for purposes other than those described in these General Terms of Use and/or any Special Terms of Use.

Intellectual Property Rights

You must respect and not violate the intellectual property rights (copyright and industrial property rights) of the company regarding Booktickets, refraining from any action that infringes upon these rights, such as unauthorized exploitation of Booktickets.

You are obliged to read and comply with the Terms of Use governing the provision of services by the respective Service Provider, with whom you contract. You are responsible for complying with the terms set by the respective Service Provider (e.g., terms set by each ferry company regarding boarding times).

Company Rights - Disclaimer of Liability

The company reserves the right to exclude users who act illegally and non-conventionally, as well as to reject user instructions to Booktickets (e.g., reservation orders) if they contradict the General and/or Special Terms of Use of Booktickets.

The company is entitled to legally protect its intellectual property rights inherent in Booktickets in any lawful manner. Booktickets exclusively belongs to our company. Any copying, distribution, transfer, modification, resale, creation of derivative works, or misleading the public about the true owner of Booktickets is prohibited.

Our company reserves the right to make any modifications to these General and/or any Special Terms of Use of Booktickets at any time without prior notice to the user, provided that a) these modifications are integrated into Booktickets, making them accessible to the user, and b) they apply prospectively from the moment of their integration into Booktickets.

Operating as an intermediary, our company does not bear liability towards you for any defective provision of services by Service Providers or their failure to provide such services, despite your lawful behavior. Additionally, our company does not bear liability for information provided to you by Service Providers via Booktickets, as we do not control such information. For instance, for reschedules, delays, and cancellations of itineraries or other travel services and products of the respective Service Provider, our company bears absolutely no liability. The Service Provider is solely liable in case of unavailability or deficient provision of the selected and paid service, resulting in injury, death, property destruction, or other damages.